Privacy Policy

This Privacy Policy describes how The Jacket Closet (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from The Jacket Closet (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Service Improvement and Analytics. We use your personal information to understand how users use our Services and to monitor and improve our Services. For example, we analyze user behavior and preferences in order to provide a better user experience. We also use your information to create aggregate, anonymized statistics about the use of our Services.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in order to perform our contract with you.
Complying with Service Limitations. We use your personal information to comply with the terms of any agreement or policy applicable to the Services.
Legal Compliance. We use your personal information to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.

HOW WE DISCLOSE PERSONAL INFORMATION

We do not share personal information with third parties for their own direct marketing purposes. In the preceding 12 months, we have disclosed the following categories of personal information to the following categories of recipients:

Service Providers. We share personal information with our service providers, such as payment processors, shipping companies, email service providers, and analytics companies, who perform services on our behalf.
Affiliates. We may share personal information with our corporate affiliates.
Business and Marketing Partners. We may share personal information with our business and marketing partners for joint marketing purposes or to provide you with offers we think may interest you.
Advertising Partners. We may share personal information with third-party advertising companies to serve ads on our behalf.
Legal and Safety. We may share personal information to comply with legal obligations, protect our rights, or respond to legal processes.
Business Transfers. If we are acquired by or merged with another company, we may transfer personal information as part of that transaction.

RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as is necessary to fulfill the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5.2 CCPA Rights (California Residents)

Know: Request details about the personal information we collect, use, disclose, or sell.
Delete: Request deletion of your personal information, subject to certain exceptions.
Opt-Out: Opt out of the sale of your personal information (note: we do not sell your data).
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at privacy@thejacketmasters.com. We will respond within the timeframes required by law (typically 30 days for GDPR requests and 45 days for CCPA requests).

SECURITY

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

INTERNATIONAL DATA TRANSFERS

We are based in [Your Location, e.g., USA], but we may transfer personal information to recipients in other countries. When we transfer personal information outside of your jurisdiction, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses for transfers to countries without adequate data protection laws.

CHILDREN

Our Services are not directed to children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete it.

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites that are not operated by us. These third-party sites have their own privacy policies, and we are not responsible for their practices.

COOKIES

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information on how we use cookies, please see our Cookie Policy [link if applicable].

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right to Restrict Processing. You may have the right to request that we restrict processing of your personal information in certain circumstances.
Right to Object. Where we rely on your consent to process your personal information, you may have the right to withdraw that consent, or object to processing for direct marketing.
Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt-Out of Sale or Sharing / Targeted Advertising. We do not sell personal information, but we may share it with third parties for cross-context behavioral advertising. You may opt out of this sharing.

To exercise any of these rights, please contact us as specified below. We will not discriminate against you for exercising these rights.

SPECIFIC RIGHTS UNDER APPLICABLE LAWS

For Residents of California (CCPA/CPRA): California residents have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information is collected, disclosed, sold, or shared; the right to delete, correct, and limit use of sensitive personal information; and the right to opt-out of sale or sharing. We have not sold or shared personal information in the past 12 months for purposes of CCPA. To exercise your rights, contact us. You may designate an authorized agent to make a request on your behalf.
For Residents of the United Kingdom (UK GDPR and Data Protection Act 2018): Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have rights including access, rectification, erasure, restriction, objection, and portability. Our lawful bases for processing include contract performance, legitimate interests (e.g., marketing), and consent where applicable. You can complain to the Information Commissioner’s Office (ICO) if unsatisfied.
For Residents of the European Union and Other Countries (GDPR): If you are in the EU or other regions subject to the General Data Protection Regulation (GDPR), similar rights apply, including those listed above. We process data based on contract, consent, or legitimate interests. You can complain to your local data protection authority.

CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at:

The Jacket Closet

[Your Email, e.g., privacy@thejacketcloset.com]

[Your Address]

For data protection inquiries, you may also reach our Data Protection Officer at the above contact.